Last updated on 28/09/2018
Welcome to Sdgenergy.com, service provided by SharafDG Energy LLC. In using the Sdgenergy.com service of SharafDG Energy LLC you are deemed to have accepted the terms and conditions listed below.
All products/services and information displayed on Sdgenergy.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Sdgenergy.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Sdgenergy.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Sdgenergy.com reserves the right to terminate your membership and refuse to provide you with access to the Site if Sdgenergy.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by Sdgenergy.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Those who choose to access this Site from outside Dubai are responsible for compliance with local laws if and to the extent local laws are applicable. Sdgenergy.com will deliver the products only within its jurisdiction and will not be liable for any claims relating to any products ordered from outside its jurisdiction.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Sdgenergy.com you agree to be bound by the Terms and Conditions.
Account and Registration Obligations
You also agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by Sharaf DG Energy’s registration form (such information being the “Registration Data”)
2. Maintain and promptly update the Registration Data to keep it true, accurate,current and complete.
If you provide any information that is untrue, inaccurate, incomplete, or not current or if Sdgenergy.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Sdgenergy.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
While Sdgenergy.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Sdgenergy.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Sdgenergy.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Sdgenergy.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Sdgenergy.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Sdgenergy.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Sdgenergy.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
We strive to provide you with the best prices possible on Sdgenergy.com as well as in all our stores under Sharaf DG Energy LLC. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without prior notice.
It takes 2 – 5 business days to deliver your order within UAE. In case of large items and other major appliances, which are delivered by the supplier, the delivery happens within 5-7 business days. Delivery outside City limits are subjected to additional charges based on the category of the products. . To know non-serviceable areas and remote areas, click here
Cancellation by Sdgenergy.com
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.
In order to ensure top quality customer experience, we do a quality check on orders dispatched at our end. If we find any fault in the product(s) in your order, we reserve the rights to cancel the order partially or fully. On such cases, we shall notify you about the same.
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. Sdgenergy.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Sdgenergy.com and accept Sdgenergy.com’s decision regarding the cancellation.
Cancellations By Seller
In case the seller is unable to fulfil order due to stock unavailability, Sharaf DG Energy Customer Care will connect with customer & assist with alternatives.
Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on Sdgenergy.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Sdgenergy.com. Further the said information will not be utilized and shared by Sdgenergy.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. Sdgenergy.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
Fraudulent /Declined Transactions
Sdgenergy.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Sdgenergy.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
The website will not allow orders to get placed if any of the below event occur. Customer can claim a refund in such cases where money is deducted from their account. However, the order will not be fulfilled under any circumstances.
- Cards issued outside GCC and Egypt are not accepted
- Multiple attempts with in a day (Max 2 allowed)
- Multiple transactions within a day (Max 2 allowed)
- Unauthorized use of any credit/debit card.
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You Agree and Confirm
- That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Sdgenergy.com for redelivery shall be claimed from you.
- That you will use the services provided by Sdgenergy.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
- You will provide authentic and true information in all instances where such information is requested of you. Sdgenergy.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Sdgenergy.com has the right in its sole discretion to reject the registration and debar you from using the Services of Sdgenergy.com and / or other affiliated websites without prior intimation whatsoever.
- That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
- That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
- That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You may not use the Site/ mobile app for any of the following purposes:
- Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Gaining unauthorized access to other computer systems.
- Interfering with any other person’s use or enjoyment of the Site.
- Breaching any applicable laws
- Interfering or disrupting networks or web sites connected to the Site.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Shipping
Shipping costs are based on a combination of the following:
- Weight and dimensions of package.
- Method of shipment such as Ground, Air, Ship, Rail etc.
- The location you are shipping from (city, state, country)
- The location you are shipping to (also called the destination country)
Costs can be considerably higher for international destinations. Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. An “extended area surcharge” may apply to buyers depending on their international locations.
Cash on Delivery
Terms and conditions
- Cash on Delivery (COD) is applicable as a payment method for products sold by Sharaf DG Energy and some selected sellers.
- In addition to any shipping charges, customers shall be required to pay a non-refundable convenience charge of AED 10 for the cash-on-delivery payment method.
- There is a maximum limit of AED 5000 when ordering with the COD payment method.
- After choosing Cash on Delivery as your delivery method, the customer will receive an SMS/IVR call to confirm the delivery. The order will be on hold for the next 6 hours until the customer confirms the order. Thereafter the system will automatically cancel the non-confirmed orders and send the communication to the customer.
- Our designated courier partner shall contact the customer and give a scheduled range of time on the delivery day they will be able to deliver the order and collect the payment.
- If the order is undeliverable (where the courier partner has made reasonable attempts to deliver, but it is either refused or no delivery can be made), the courier will cancel the order & return the order to Sharaf DG Energy. Customer is only allowed to reschedule once of up to a maximum of two (2) business days only
- The Customer shall pay the exact order amount when it is delivered. The courier will not accept any other mode of payment like (non-cash) except cash during the delivery of the product.
- All eligible refunds will be processed through the online Sharaf DG Energy gift card to the customer account. The gift card can be used for any online purchases.
- The Customer should check the product condition for any tampering before accepting the order However, customers are not allowed to open the order until payment has been handed over to the courier partner.
- After payment has been handed over to the courier and the order has been handed over to the customer, the delivery process is completed and successful. If you find any issue with your order please contact us at 600-502034, email us at [email protected] or visit the nearest Sharaf DG Energy store for assistance.
Return & Exchange
- All returns are in accordance with the Sharaf DG Energy Return & Exchange Policy Version 2.0
- All orders purchased from Online, shall be applicable for returns only through courier pickup & not shall not be accepted at the store.
- For Exchange or Return the customer to call Sharaf DG Energy Helpline Number (600 502034),
- e-mail us at [email protected] or visit the Sharaf DG Energy store for assistance.
- Any returned product must be in the same condition as received & with the original box and/or packaging intact.
- For delivered products, wherever the return condition is met as per Sharaf DG Energy return policy and post-inspection, Sharaf DG Energy will refund the product amount (excluding the amount paid for the shipping fees) in the mode of an online Sharaf DG Energy gift card within 24 hours.
- In case the product received by the customer is damaged, defective, or not as per the product specification, Sharaf DG Energy will inspect the returned product & only if the product qualifies the return as per the return & exchange policy. Sharaf DG Energy will refund the product amount along with any shipping fees incurred in the mode of Sharaf DG Energy’s online gift card within 24 hours.
- For all canceled orders, and products that are shipped but not delivered, the customer will receive a full refund as Sharaf DG Energy online gift card within 24 hours.
- Sharaf DG Energy reserves the right to collect a convenience fee for all return pickups and disable cash on delivery option for accounts that have a high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.
Check warranty status
To check the status of the warranty of products you purchased from Sharaf DG Energy, visit https://sdgenergy.com/content/warranty/
Orders are available for Store Pickup at the below Sharaf DG Energy Store Locations at no additional Shipping Charge:
- Times Square Center
- Deira City Center
- Ibn Battuta China Gate
- Dubai Mall
- Mega Mall Sharjah
- Abu Dhabi Mall
- Al Ain
- Naeem Mall Ras Al Khaimah
Products that are not available for Store Pickup are:
- Televisions of screen size 40” and above
- Washing Machines
- Air Conditioners
- Cooking Range
- Other Large Appliances delivered directly by our Supplier
- Marketplace items
- Online Exclusive items – Products mentioned as Online Exclusive will be home delivered only
You will be informed on your registered email ID once your order is available at the store pickup location of your choice.
This shipping information is provided to you for general information purposes and may not be applicable or accurate for shipments processed with some carriers or for goods shipped across certain international borders. For international shipments, please also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.
You should always insure international shipments if the carrier does not provide automatic coverage. Check with the carrier for insurance regulations for each country, they may vary.
Modification of Terms & Conditions of Service
Sdgenergy.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Sdgenergy.com. You should regularly review the Terms & Conditions on Sdgenergy.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of UAE. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by SharafDG Energy LLC. and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Dubai. The laws of UAE shall be applicable in such aspects. Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Sdgenergy.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain Sdgenergy.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Sdgenergy.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Sdgenergy.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Sdgenergy.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Sdgenergy.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. Sdgenergy.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Sdgenergy.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Sdgenergy.com and its affiliates for all claims resulting from any Comments you submit. Sdgenergy.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Sharaf DG Energy’s customer touchpoints including website, mobile app, social media, are for customers to interact with Sharaf DG Energy to enquire about products, promotions, availability and to resolve any related issues in accordance with the prevailing UAE laws governing such interactions. Sharaf DG Energy reserves the right to take appropriate action including legal recourse incase customers act against any such prevailing laws at any of the Sharaf DG Energy customer touchpoints.
For the benefit of customers the Cyber Crimes Law (Federal Law No. 5 of 2012) is mentioned here
Ref 1 : NEW LAW COMBATING INFORMATION TECHNOLOGY CRIMES
Ref 2 : 6 legal risks social media users in UAE should know
Copyright & Trademark
Sdgenergy.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Sdgenergy.com or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Sdgenergy.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Sdgenergy.com. You may not modify, distribute or re-post anything on this website for any purpose. The Sdgenergy.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of SharafDG Energy LLC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Sdgenergy.com endorsement, sponsorship or recommendation of the third party, information, product or service. Sdgenergy.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Sdgenergy.com or its suppliers and protected by international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Sdgenergy.com, one of its affiliates or by third parties who have licensed their materials to Sdgenergy.com and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Sdgenergy.com and is also protected by international copyright laws.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Sdgenergy.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless Sdgenergy.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Sdgenergy.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or Sdgenergy.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Sdgenergy.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Sdgenergy.com. Upon any termination of the User Agreement by either you or Sdgenergy.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Sdgenergy.com’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.
Stock Status “On Demand”
Please note that items marked as “On Demand” will be ordered on your demand after payment. This will not guarantee the stock availability within our supplier and we will do our best to provide you the item as soon as possible.
When you visit the Website or send emails to Sdgenergy.com, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
DISCLAIMER : SharafDG Energy holds the rights to cancel any order in any of the below cases.
Fraudulent Transactions : Sharaf DG Energy holds the rights to cancel orders made with fraudulent email ID, payment method and all kinds of bulk purchases. For placing bulk orders, customers are requested to route through Here.
Wrong Image : Images are meant for illustrative purposes only. Customer buys a product where the image was wrongly advertised.
Wrong Price : Prices are updated in bulk. If a wrong price is advertised on the website.
Wrong Description : Mistakes may occur while capturing information from the internet. Certain products may have different features in different region. Customer buys a product which may not have a feature which is advertiesed.
AED 50 Voucher on registrations (Discontinued)
- This is an exclusive “online” coupon.
- It can only be used on Sharaf DG Energy UAE website (uae.sdgenergy.com).
- It can be used only once and is not transferable.
- Coupon expires within one week issue date.
- The coupon cannot be used in conjunction with other coupons/vouchers.
- A minimum spend of AED 1000 is required to use this voucher.
Product visuals shown are for illustrative purposes only. prices are subject to change.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Sdgenergy.com with respect to the Sdgenergy.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Sdgenergy.com with respect to the Sdgenergy.com sites/services. Sdgenergy.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
- Deliveries are subjected to delays if information is incomplete/incorrect.
- Orders may be placed on hold if the bank raises concern for authentication of the transaction.
The standard transaction currency on our e-commerce portal is UAE Dhirams (AED). If the customer is using a credit card supplied by banks other than those in the UAE, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.
Country of Merchant Domicile:
Sharaf DG Energy is a Limited Liability Company registered in Dubai, UAE.
THIRD PARTY PRODUCTS / RE-SELLERS – Products which are “Sold by” others on Sharaf DG Energy Website.
PLEASE NOTE: Along with the other terms and conditions these additional terms are applicable in case you have bought any products not manufactured/traded by Sharaf DG Energy.com. In other words these additional terms and conditions are applicable in case you buy products sold on Sharaf DG Energy.com by third party vendors and/or re-sellers. You understand and agree that there may be certain products, which will be sold on the Site by third party vendors (‘Vendors and/or re-sellers’) Sharaf DG Energy.com may not be able to control the transactions or the acts and omissions of the Vendors/re-sellers in such transactions. When you buy such products from Vendors/re-sellers on the Site the following additional terms and conditions will become applicable:
Sharaf DG Energy.com is not responsible for any non-performance or breach of any contract entered into between you and the Vendor/re-seller. Sharaf DG Energy.com cannot and does not guarantee that the Vendors/re-sellers will perform any transaction concluded on the Site.
Sharaf DG Energy.com does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.) of the items or services proposed to be sold on the Site by the Vendor/re-seller. In particular, Sharaf DG Energy.com does not implicitly or explicitly support or endorse the sale of any items or services on the Site. Sharaf DG Energy.com accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
You release and indemnify Sharaf DG Energy.com and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors/re-sellers on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Sharaf DG Energy.com cannot control the information provided by other Vendors/re-sellers, which is made available on the Site. You may find other Vendor’s/re-sellers information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense.
All other terms and conditions of this User Agreement are applicable to such transactions.
Sellers at Sharaf DG Energy have to adhere to the same high standards of service and authenticity of their advertised merchandise. Basically you receive what you have bought according to the advertised item.
As always, our Customer Service Team is there to help with any issue or problem faced, and we aim to get any complaint or concern you may have resolved as quickly as possible, and to your satisfaction.
RETURNS & CANCELLATIONS
IF THE ITEM ARRIVES DEAD/FAULTY
If your item is faulty or not in working condition due to a product defect or not functioning as it is supposed to – then you can still return it. You may walk-in to any Sharaf DG Energy Store along with the invoice and hand over the product at the Customer service desk. We will then handover the product to the seller. The seller will check the complaint and see if it is genuine. Upon their confirmation we will process the refund of the money back to your credit card.
WITHIN 7 DAYS OF RECEIVING THE ITEM(S):
If you wish to return the item after receiving it, you have up to Seven (7) days to do so, so long as the item is in the same condition as received and with the original packaging intact.
We understand that sometimes you might change your mind on a bought item, if after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement.
In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.
The item will be checked for the packing conditions and if it is still in sellable condition, the money will be refunded back to you.
AFTER 7 DAYS FROM RECEIVING THE ITEM(S):
If there is nothing wrong with the item and you just want to return it, please note that some individual sellers do not accept a product back after the three (7) days have passed although we can contact the seller on your behalf to try and arrange such a return however that is dependent on their acceptance and policies.
If a delivery is attempted, shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by Sharaf DG Energy and we just refund you amount paid for the item(s).
You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.
GUARANTEE AND/OR WARRANTY IS OFFERED ON ITEMS SOLD by other sellers
There are different types of sellers on Sharaf DG Energy and hence different Warranty offers. Based on the product type, warranty may be limited to no warranty, limited warranty or default (1) year warranty. Sharaf DG Energy is not responsible for those items however as a buyer you have several recourses for any complaints in regards to individual sellers.
I THINK THE ITEM I BOUGHT MIGHT NOT BE A GENUINE ITEM , WHAT CAN I DO?
Sharaf DG Energy does not tolerate any fake items to be displayed by any of its sellers and strict action will be taken against any seller should this happen. Our Customer Service Teams will investigate thoroughly any such complaint and the selling of fake or banned items could lead to a seller’s blacklisting and closure of his/her store.
CAN I RETURN IT AND GET A REFUND?
If within the seven (7) days – “No Questions Asked return period” – and you item deemed fake, then absolutely yes, so long it is in its original condition and with the original packaging intact, and you can do so via the Customer Service Desk at any Sharaf DG Energy Store. After 7 days, it depends on the seller’s approval.
Sharaf DG Energy holds the rights to cancel any order in any of the below cases
Fraudulent Transactions : Sharaf DG Energy holds the rights to cancel orders made with fraudulent email ID, payment method and all kinds of bulk purchases. For placing bulk orders, customers are requested to route through Here.
Wrong Image: Images are meant for illustrative purposes only. Customer buys a product where the image was wrongly advertised.
Wrong Price: Prices are updated in bulk. If a wrong price is advertised on the website.
Wrong Description: Mistakes may occur while capturing information from the internet. Certain products may have different features in different region. Customer buys a product which may not have a feature which is advertiesed.
If the order is dispatched and delivered, Sharaf DG Energy will collect the item back from the customer
and will do a full refund. If the unit is opened based on the condition of the package, a resale cost of 25% may be deducted from the selling price.
DG Help Repairs & Recovery
- All equipment/s are received, kept, repaired and operated at Owner’s consent.
- Warranty covers only Manufacturer’s defect.
- Warranty does not cover Misuse / Liquid damage / Physical damage / Tampered / Virus Infection etc.
- Quotation Rejection charges will be applicable.
- Out of warranty deliveries will be against payment.
- Units should be collected within 60 days after notification or Sharaf DG Energy reserves the right to dispose any unclaimed units.
- Service, Delivery, installation charges, Quote rejection charges are NON-REFUNDABLE once paid by the customer.
- Software once sold will not be exchanged or refunded.
- Once diagnose or repair performed on unit, changes cannot be returned to original/initial state.
- The receipt should be produced at the time of item collection.
- Customer authorize Sharaf DG Energy technician/Engineer(S) to work on their device.
- Customer understand that Sharaf DG Energy is not responsible for any data loss, which occur as a result of work done on their device.
- Further customer agrees to release,indemnify, and hold harmless, Sharaf DG Energy from liability of any claims or damages of any kind or description that may arise from any system work performed on my any abandonment of said items.