RETURN AND EXCHANGE POLICY (Store and Online)

At SDGEnergy your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold product/s within seven (7) days from the date of collection or Home Delivery of the product/s. The return & exchange is subject to the following terms and conditions.

For Return & Exchange of product/s, Customer to visit any nearest SDGEnergy Store in UAE, call SDGEnergy Helpline Number (+971 526449950), or e-mail us on [email protected] for assistance. For Market Place product/s, please refer to the section – Return and Exchange Policy – Market Place.

1. The product/s should be accompanied by the original Sales Invoice for Return and Exchange.
2. The product/s must be in unused and unopened condition, with all the original packaging material, accessories, manuals, registration cards, free of cost (FOC)/bundled product/s and promotional vouchers.
3. The Return and Exchange are not applicable:
   1. If the packaging is incomplete or product damaged or scratched.
   2. Customized/special order product/s cut cable/wire, apparels, personal care, and hygiene product/s.
   3. Online Activation Code is scratched or redeemed.
   4. The device is having an activation/password lock, Find My iPhone (FMIP) Find My Mobile (FMM) or Find my Device (FMD) is activated.
   5. If the VAT is refunded against the Invoice.
4. If the packaging has minor soiling or is opened and the product is not defective, unused, with no visible scratches or marks observed on the product or the packaging; the product will be taken back with a Restocking Fee of a minimum of 15% or as applicable while making return or exchange. For Major/Medium Home Appliance/s and Large panel/s, the restocking fees will apply after the review of the authorized service partner.
5. Return or Exchange on Major/Medium Home Appliance, Large panel Audio/Video product/s will be done based on the manufacturer’s authorized service center’s investigation report and approval.
6. For Dead on arrival (DOA)/not functioning as per operational manual/falling short of declared product specifications will be exchanged, or returned:
   1. After it has been verified by our personnel or manufacturer’s authorized service center technician, as applicable.
   2. The process can take up to four business days. Return/Exchange will be done only after the investigation/technical report.
7. If the product returned, has any data or information stored in the memory or storage device, SDGEnergy will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.
8. Product/s purchased through credit/debit card will be refunded ONLY to the same credit/debit card used for the transaction. A refund for product/s purchased through any kind of Gift Cards, Points, etc. will be refunded through SDGEnergy Gift Card.
9. Service, delivery, and installation charges are non-refundable once performed and acknowledged by the Customer.
10. Customer to inspect product/s PRIOR to signing the Proof of Delivery (POD) document and before the delivery agent’s departure. Any product/s delivered, signed and/or accepted and subsequently reported damaged or broken such claims will not qualify for return & exchange or Warranty Terms and conditions.
11. Extended warranty/Damage Protection Plans are subject to return if the product/s is/are returned during the manufacture warranty period.
12. Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.

RETURN AND EXCHANGE POLICY (Marketplace)

For Exchange or Return, of Marketplace Product/s Customer to call SDGEnergy Helpline Number (+971 526449950) or e-mail us on [email protected] for assistance. Marketplace product/s will not be exchanged or returned at the SDGEnergy Stores. The return and exchange are subject to the following terms and conditions:

1. The product/s must be in unopened/sealed condition.
2. Fragrance, Perfume, Cosmetic, Apparel, Linen, Stationary, Personal Care, Hygiene product/s, Online activation card, Customized/special order product/s (e.g. assembled/tailormade furniture), cut cable/wire are not applicable for return or exchange if packaging if opened or used. Anomalies if any can be reported through SDGEnergy compliant channels mentioned above.
3. Supermarket product/s, consumable good/s, fresh food/s must be returned within 24Hrs. Non-Consumable good/s must be returned within seven days.
4. For Dead on arrival (DOA)/not functioning as per operational manual/falling short of declared product/s specifications will be exchanged, or returned:
   1. After it has been verified by the Seller.
   2. The process can take up to seven business days from the date of collection. Return/Exchange will be done only after the investigation/technical report.
5. Return or Exchange on Major/Medium Home Appliances, Large panels, Furniture, Home Decor, linen, Fitness equipment, Travel, Sunglasses, Watch and Audio/Video product will be done based on the Seller’s investigation report and approval.
6. Customer to inspect product/s PRIOR to signing the Proof of Delivery (POD) document and before the delivery agent’s departure. Any product/s delivered, signed and/or accepted and subsequently reported damaged or broken such claims will not qualify for return & exchange or Warranty Terms and conditions.
7. All refunds will be processed to the Customer post the quality check is carried out after the return of the product/s. 

WARRANTY TERMS & CONDITIONS

1. The warranty tendered hereunder, on the product/s sold under this invoice has been provided exclusively by their respective Authorized Agents/Distributors/Seller and is