FAQs

FAQ

How can we help you today?

Whether you are not sure how to order or need help closing your artwork, you can read all about it down here.

Experience SDG Energy Fast and Convenient Ordering process

Choose From Over

Pick One of Our Service Types

1. Upload Your Artwork File: If you already have a print-ready artwork file (PDF and AI formats preferred), select this option and upload it before or after placing your order.

2. Browse & Use our Free Templates: You can browse SDG Energye one of SDG Energy experienced designers to cook up a professional design for your products. Add a new comment.

Pick Your Options and Select Quantities

1. Choose your product options: At this stage you have the choice between different dimensions, paper types, refinements, and so on for your product. Select the ones that you need.

2. Select a quantity and delivery date: In the price table, you can choose between different quantities, as well as different expected delivery dates. Simply click the combination of quantity and delivery date that you would like to order. Clicking the price table allows to add the product to your cart, where you can also apply a coupon code before checking out.

Checkout to Place Your Order

Create an account with your personal information or login if you already have an account. During the checkout process, choose where you would like your products delivered, and select one of our available payment methods (Bank Transfer, Credit Card) .

Sit Back and Wait for Your Products to Arrive.

Get some work done, enjoy a cup of coffee or tea, and get your products delivered right where you want them. Our team will contact you if there is any problem with your artwork file or order.

If you are experiencing difficulties with our products or our ordering process, feel free to reach out to our customer service by.

live chat (Bottom left)

Our agents will be more than happy to help you! Happy ordering.

If you are experiencing difficulties with our products or our ordering process, feel free to reach out to our customer service by email :

Landline number :

Why do I need a Login/User Account, and how can I create one?

Your User Account is there to make your life easier. It allows you to easily review and manage the orders that you have submitted in the past, and also makes it faster for you to order new products in the future (by saving your Billing and Shipping information for instance). Your account also allows you to save products you configured to your cart, so you can easily access them in the future. To create an account, just click Register on the top right of our website, and enter the mandatory information (marked with a red *). Registering will redirect you to your Dashboard, from where you can review and edit your account information, addresses, and future orders.

Already configured your first product without an account, and don’t want to lose it?

First, you need an e-mail address. It is important to submit a valid e-mail address, since it is the medium through which we will keep you informed about the progress and status of your orders, as well as of any promotions. You will also need to choose a password to keep your account secure. Make sure your password is one that you can easily remember, and that other people won’t be able to guess. Once you register your account, you can either fill in your Billing and Shipping information through your Dashboard, or through the Checkout process for the first order you submit. If you want to register a corporate account with SDG Energy, you can select “Company” in the Billing and Shipping Information part of the checkout process, and provide your company name and GST NUMBER.

How can I know if my account has been successfully created?

Upon registration our system will send out a confirmation e-mail to the e-mail address that you provided.

How do I log in to SDG Energy?

Upon registration our system will send out a confirmation e-mail to the e-mail address that you provided.

I recently created an account but did not receive a confirmation e-mail. What should I do?

The first step in finding the cause of this is to verify whether the e-mail address you provided is correct. Make sure that you made no spelling mistakes or did not forget any letters. Second, please verify that the confirmation e-mail did not end up in your mailbox’s spam folder. If you actually did not receive anything, please contact our customer care service (by email, chat or phone), and our team will help you solve this problem.

I recently created an account but am experiencing difficulties accessing it, what should I do?

First, make sure you are logging in with the correct e-mail and password. To verify whether you are logged in or not, check if your name appears on the top right of our website. If your name does not appear, try logging into your account with a different browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If the problem persists, please contact our customer care service, and our team will identify the source of this issue.

I can’t remember the password for my account, what should I do?

If you forgot your password, you can click the “Forgot Your Password?” link on the Log In page. Submit your e-mail address and follow the instructions in the e-mail you receive to reset your password.

General Information

How do I receive a discount code for my first order?

On our website page, you can see the coupon code with % sign on the top. Please click the icon and fill your personal information. Then please click submit, the discount code FLAT 5% will be sent to your email. Discount code applied to only first order, and orders over 2000 INR.

How should I close my artwork? Are there any particular requirements or recommendations?

For detailed help on how to best close your artwork file, please visit ……… page It is very important that you take note of these recommendations to ensure the best printing quality for your products.

How should I upload my artwork?

To upload your artwork, please click Upload Artwork on the Upload your own desing button ). You can see your artwork preview.

Can I send SDG Energy my artwork file to check the details before placing an order?

Please be informed that we check files once you proceed with your order on the website, and make a payment. You can choose between different file check options as follows: • Standard check (free) - Our team will check your file regarding color, safety margin and dimensions. We will make small changes if necessary, and will send your artwork to production directly without contacting you back before printing to our print partners which you have selected in the partner panel.

Which papers does SDG Energy offer?

SDG Energy offers a wide variety of papers for your products. However, only a handful of these will be offered per product, based on market standard. Please contact us by phone if you would like a quotation for a custom order.

How and where can I give my opinion about and recommendations for SDG Energy?

A certain amount of days after receiving your order, you will receive an email from us asking for ratings and recommendations. If you have time, please follow the instructions in the email and tell us what you liked about our service, and what we could improve.

Which refinements does SDG Energy offer?

There are three different types of refinement offered by SDG Energy based on the product you select: UV Coating, Lamination Matte, and Lamination Glossy.

Which products does SDG Energy offer?

SDG Energy offers a wide variety of products and is committed to offer always more to satisfy all of your printing needs. To see our current offering, please visit our homepage Menu bar.

What is a custom order?

Custom orders are any orders for product configurations that are not available through our website. They involve an even higher degree of customization, with characteristics (paper type, refinement, format, etc.) that are not an option on our online configurator. We take care of all your custom order and please do call our customer care for any unique custom requirement which you have.

How can I get a quotation for a custom order?

To get a quotation for a custom order, please contact us by phone or email to discuss with someone on our sales team.

I want to get a quotation but have no SDG Energy account. How should I proceed?

Except for unique custom orders, which is not available in our site please call our customer care or sales team to get the quotation or you can choose a print partner and request for a quote if you have any bulk requirement.

Configuration

How do I choose the product that I want to configure and order?

If you want to order a product from SDG Energy, you have to configure it on the website first. You can access all the products we offer through the drop-down menu on top of every page and through the slider on top of our homepage. Clicking on the product you want to order from us will lead you to the configurator, where you will be asked step by step how you want your product printed by our print partners across the country.

How do I know which configuration option is best for my print job?

We have designed our wireframe to all print jobs for easy use , if you still do not know which option to choose or do not understand the differences between options, don’t hesitate to call our customer service, chat with us, or send us an email.

Can I order the same product with small variations in the artwork and/or text? For example, can I order 1000 business cards and upload 10 different artwork files because I need 10 different names on the business cards (100 each)?

If you want to see different versions of the artwork with any changes in text, layout, or design, it is necessary to order the same item multiple times, with a different version of the artwork uploaded each time. For technical reasons, it is not possible to order half of the minimum quantity for one version of the artwork, and the other half for another version. In our example, this means that you need to order 10 times 100 business cards and upload a different artwork file for each one. You can easily do this by configurating 100 business cards once, and then duplicating that item (using the Duplicate button in your shopping cart) 9 times.

Can I divide the minimum order quantity between different products?

No. The quantities displayed in the configurator are for one version of the artwork only.

How can I access my shopping cart and make changes to it?

If you are not logged into SDG Energy, you can access your shopping cart by clicking the icon at the top right of your screen to review the items that you configured and added during your current session. If you are logged into your SDG Energy account, you can also click the shopping cart icon to review which products you added to your cart not only during your current session, but also during previous sessions. The Shopping cart page lists all the products that you recently configured, and added to the cart, but did not order yet. For each product you can see the quantity ordered, the exact configuration options chosen, as well as expected production and delivery dates, and the price. If you decide not to buy any items that are currently in your cart, you can easily delete them from the list by clicking the “Delete” button under that exact product. If you decide to order the same item multiple times (let’s say you want the same business card with different names on it), you can use the “Duplicate” button to quickly add them to your cart.

My Orders

How do I know if SDG Energy received the order that I just made?

After your order is submitted, our system automatically sends out a confirmation e-mail with the details of your order. If the e-mail does not show up in your inbox, please verify that it did not end up in your spam folder. If not, please make sure that the e-mail address you registered is the right one. If you realize that the address is wrong, please change it to the correct one under Account Information in your Dashboard.

I just placed an order online, how should I send in my artwork?

Take note of the date and time mentioned on the checkout success page after paying. It is important that you respect this deadline to allowSDG Energy to respect the estimated production and delivery times it provided you with earlier in the configurator. To upload your artwork, please click Upload Artwork on the checkout success page, or do so under My Orders in your Dashboard (accessible by clicking Welcome… on the top right).

I have sent in my artwork but have realized there was a mistake. How can I upload a new file?

To make sure that you can still correct your mistake, make sure you upload the new and correct artwork before the time limit shown to you on the checkout success page, at the end of the configuration process. You can upload a new file under the My Orders section of the website in your Dashboard. If you are not sure whether or not it is too late to change the file you uploaded, give us a call on 044 48571439 with your order number ready, and our team will help you with your request.

Can I track the delivery status of my order?

The shipping confirmation e-mail that our system sends out when we shipped your products contains the tracking code of your order as well as a link to track your order.

Can I track the overall progress of my order?

Our system automatically sends out an e-mail to you when we receive your order, and when we Do Design check , printed , packed & shipped. That way, you are kept up-to-date on the progress of your order.

What is my Order Number, and where can I find it?

Your order ID is a unique identifier associated with your order. We use it internally to manage and keep track of your order. You can find your order number in the confirmation e-mail that we send out to you after reception of your order, as well as under the My Orders section of your dashboard.

Is it possible to cancel my order?

You can cancel your order, only if our system has not updated your order's status to "processing" yet. Please contact SDG Energy Customer Service Team via 044 -48571439, if you would like to cancel your order within 2 to 4 hrs of your purchase.Any orders can be cancelled before we approve the art work to our print partners.

There seems to be a problem with my order. Who should I contact, and how?

Our customer care service is there to take care of you and answer all your questions ranging from the operation of our website to the technical aspects of your order. Feel free to call us, or chat with us about any of your questions.

I have received my order but am not satisfied with the quality. Can I get a reprint or my money back? What is the best thing to do?

If you received your products and are not satisfied with the print or overall quality, please give us a call or send us an email containing your order number and the reason why you are not satisfied. SDG Energy is highly committed to its “Satisfaction guaranteed or free re-print” policy to ensure the highest level of customer satisfaction.

Payments / Artwork Uploads

Which payment methods does SDG Energy offer?

Currently there are two payment methods accepted by SDG Energy • Bank transfer (Pre-payment): Your order is not complete until you make a payment. Upon confirmation of your transfer, you need to e-mail a copy of the transfer slip to: [email protected] • Credit card: Your order will be complete instantaneously, thanks to immediate authorization from your financial institution.

Does SDG Energy issue GST invoices?

All orders made with SDG Energy are accompanied by a GST invoice upon delivery.

What is my Order Number, and where can I find it?

Is it possible to cancel my order?

There seems to be a problem with my order. Who should I contact, and how?

I have received my order but am not satisfied with the quality. Can I get a reprint or my money back? What is the best thing to do?

Shipping / Delivery

DoesSDG Energy deliver to all of India?

Yes, SDG Energy does deliver to all of India.

Can I submit multiple delivery addresses for an order?

One order can only be associated with one delivery address. So if you want different items delivered to different places, you will have to submit and pay for multiple orders (which can have the same billing address, but different shipping addresses).

I won’t be at the delivery address that I submitted during the order. What should I do?

Please call our customer service. Our team will happily update the delivery address for your order. Just make sure you have your order ID at hand.

Once you submit your order, it is no longer possible to change the production and delivery options of your order. Before going on with your order, please make sure in your shopping cart that the configuration, production and delivery options you selected are the right ones.

Where can I find the production and delivery costs associated with my order?

SDG Energy offers standard production and delivery without surcharge on all orders.

Can I track the delivery status of my order?

The shipping confirmation e-mail that our system sends out when we shipped your products contains the tracking code of your order as well as a link to track your order

How can I know if my order has been shipped out?

As soon as your order gets shipped out, you will receive a shipping confirmation email. In the email you will receive a tracking number to track the status of your delivery.

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